Shipping Policy
Shipping Policy
This Shipping Policy outlines how Duaa Kits (“we”, “us”, or “our”) handles order processing, shipping, and delivery for orders placed on duaakits.com.
Order Processing
- All orders are processed within 1 business day.
- Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Times
Shipping times may vary depending on your location.
Estimated delivery times are as follows:
- United States: 3–5 business days
- United Kingdom: 4–8 business days
Please note that delivery times are estimates and may be affected by external factors such as carrier delays, customs processing, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Delays
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
However, we will do our best to assist you in resolving any shipping issues.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
We will evaluate the issue and work to resolve it in accordance with our Refund Policy.
Contact Information
If you have any questions about shipping, please contact us at:
📧 info@duaakits.com
🌐 duaakits.com